13400 FAQ — Detailed Answers to Frequently Asked Questions

13400 uses multiple layers of security to protect your personal data and funds:

1. SSL 256-bit Encryption — Every transaction and login session is encrypted. Your data cannot be accessed by any third party.
2. Two-Factor Authentication (2FA) — Mobile OTP is required to log in and to verify your identity for important account changes.
3. Financial Security — Player funds are held in a separate account and are never mixed with operational expenses.
4. Privacy Policy — 13400 never sells your information to third parties. Learn more on the Privacy Policy page View.
5. Suspicious Activity Detection — You'll receive automatic notifications if any unusual login activity or transactions are detected.

On your end: never share your password with anyone, and always log out after using a public Wi-Fi connection.

KYC (Know Your Customer) verification at 13400 is a one-time process — once completed, you won't need to do it again. KYC is generally required for withdrawals of ৳10,000 or more.

Required Documents:

1. National ID Card (NID) — Take clear photos of both the front and back. A passport or driving licence is also accepted as an alternative.
2. Selfie photo — A clear selfie holding your NID.
3. Payment Method Verification — The mobile number used for deposits must be registered in your name as it appears on your NID.

How to deposit: Log in and go to Account Settings → "Identity Verification" or "KYC" to upload your documents. Alternatively, you can send them to [email protected].

Time: Verification is typically completed within 24–48 hours of submission. It may take a little longer on public holidays.

Yes, 13400 has an official mobile app available on both Android and iOS.

Steps to install on Android:

1. Go to your phone's Settings → "Security" or "Privacy" → "Install from unknown sources" Enable the option.
2. Visit the 13400.pro website, log in, and click the "Download App" banner.
3. Once the APK file has downloaded, open it and tap "Install".
4. Once installation is complete, log in as usual with your mobile number or username.

For iOS (iPhone) users: Search for the 13400 app on the App Store or use the iOS link on the website.

If you prefer to play via browser: You can also access 13400.pro directly through your mobile browser with full functionality — no features are missing.

Your complete betting and financial transaction history is saved at 13400 and can be accessed at any time.

How to view:

1. Log in and click on your name or profile icon in the top right corner.
2. "My Account" or "Profile"Go to.
3. There you'll find two separate sections: "Betting History" and "Transaction History"।
4. Use the date filter to select a specific period — the last 7 days, 30 days, or a custom date range.

What you can see:

• Stake amount, odds, and result (win/loss) for each bet
• Date, amount, and payment method for each deposit and withdrawal
• Bonus credit and debit details

For a detailed report, submit a request to [email protected].

Forgetting your password happens — resetting it at 13400 is simple and the whole process takes under 3 minutes.

1. Go to the login page — 13400.pro/loginGo to.
2. Click the "Forgot your password?" link — You'll find this option just below the password field.
3. Enter your registered mobile number — Enter the mobile number you used when creating your account.
4. You will receive an OTP — A 6-digit code will be sent to that number. Enter the code to verify your identity.
5. Enter a new password — Set a strong password of at least 8 characters and confirm it.

If you no longer remember your mobile number or have changed it, contact [email protected] directly. The team will verify your identity and assist you.

Opening a new account at 13400 takes just 2 minutes. Here's what to have ready before you register:

1. Active Bangladeshi mobile number — The number where your OTP will be sent. This is your primary account identifier.
2. Your full name — Using the name on your NID will make future KYC verification smoother.
3. Date of Birth — Required to verify that you are 18 years of age or older.
4. A unique username — At least 6 characters using letters and numbers.
5. Strong Password — At least 8 characters, combining uppercase letters, lowercase letters, and numbers.

Email is optional, but providing one makes it easier to receive notifications. No documents are required at registration.

Register Now